Shipping & Delivery
1. Do you offer free shipping?
Yes. We offer Free Shipping Nationwide.
2. Who is your delivery service?
We have plenty of couriers depending on your location, our courier might call you within the day of delivery so please make sure to have your registered mobile phone nearby in case they call. Our delivery service cannot promise a time period since they follow a route sheet within your area. Please bear with us.
3. How many times will they deliver my product?
Our delivery partner will attempt 2-3x before considering your order as cancelled. Once failed, your address and name may be included in the blacklist of COD.
4. In the event that you need to cancel your order, we can only do so under these 2 conditions:
a. Your package is still with us and we have not yet forwarded it to one of our partner couriers for delivery.
b. There was no single attempt from our courier to deliver your package after 7 business days and you no longer need it.
If you contacted Namaraka to request for cancellation and the status of your order does not meet either of the conditions mentioned above, Namaraka will not be able to cancel your order since it is already in the hands of our partner courier.
Should you insist to cancel it, you have to understand that couriers will still charge us for delivery and storage which may range from P150 - P300 one way. Worse is that the courier will also charge us for the return which is for the same amount of P150 - P300. This will lead to P300 - P600 charge against us simply because you placed an order and you suddenly decided to cancel it for whatever reason.
Namaraka would not want to resort to any legal means as much as possible to prevent loses caused by its customers or buyers. We ask from everyone to be a responsible buyer and not to abuse the cash-on-delivery method.
5. How do I track my order?
Please email us at email@example.com for your order updates, provinces and remote areas especially in Mindanao can take more than 10 days.
6. I was delivered the wrong item.
Please email us asap at firstname.lastname@example.org for immediate action, rest assured we will do our best to correct this mistake.